The Vault Music Hall at Greasy Luck Policies
PROTECT YOURSELF – Please only buy from an authorized Ticket agent.
Our Box Office
Tickets are not replaceable and should be treated as cash. Refunds or reprints are not available. Sometimes our promoters sell tickets through other sites, we do honor those tickets. If tickets are purchased from anyone else, they could be counterfeit or stolen and are not guaranteed.
‘Scalping’ is a slang term for the unauthorized sale of event tickets. This practice is not permitted on the grounds of The Vault Music Hall at Greasy Luck. Anyone who is attempting to ‘sell’ tickets at any price (even if it’s being sold below face value) will be asked to leave the premises.
Vault Music Hall Concerts:
No specific dress code, please see banned item policy. No backpacks of any kind will be allowed into the venue and all purses are subject to bag checks.
Friday & Saturday Nightclub Events (after 10pm):
No shorts, hats, flip flops, oversized baggy clothing, tanks, backpacks, athletic wear, work or winter boots. Sneakers are allowed. No backpacks of any kind will be allowed into the venue and all purses are subject to bag checks.
We do not enforce a specific dress code, please inquire with your event coordinator for specific requirements requested by them. No backpacks of any kind will be allowed into the venue and all purses are subject to bag checks.
Persons with Disabilities:
Mobility disability – Please call the venue at 774-425-4600 with at least 2 days notice. Although we do not have a designated ADA area we will be happy to arrange a place for you to sit. Our bathrooms are located on the first floor.
All shows at The Vault Music Hall at Greasy Luck are 21+ unless otherwise noted. Some shows are All Ages and 18+ if they end before 9pm. Please refer to the events individual page, or our Calendar for information regarding a particular event.
Acceptable Forms of ID
Official Government Issued ID, Official Government Issued License, Passport. Out of state ID’s have to be an official government issued ID, cannot be a duplicate or copy. We do not take ID’s from out of the country, they would need to be your passport. We do not take copies of any form of ID.
Door & Set Times
Doors for Vault Music Hall at Greasy Luck concerts usually open 1 hr. before show time. Set times are usually not released until the afternoon of the show, if released at all. All are subject to change.
There is no ATM machine on site, but there’s several in the banks around the corner from us.
We do not have a coat check. You are more than welcome to use our coat racks, but we do not accept responsibility for any missing or stolen items.
Readmission is allowed to *most* shows with the appropriate stamp or bracelet given to the patron by the ticket taker. If the event is an under 21 show there is no readmission. Our nightclub events are at the discretion of the door, and normally not allowed after 1:00 am.
Smoking/Vaping is not permitted anywhere inside the building. If you are caught smoking/vaping inside or on the premises you will be asked to leave with no refund or readmission. Readmission (at most shows) is allowed for this purpose if you use the designated smoking area in front of the building.
Marijuana – No Marijuana / Cannabis consumption of ANY type is allowed on these premises / in the venue. Patients with valid medical cards must leave the building to medicate. Thank you for your cooperation.
The consumption of alcohol is prohibited by patrons under the age of 21. Anyone violating this by law will be evicted and the alcohol will be confiscated without refund. To purchase alcoholic beverages, a patron must present a valid MA driver’s license, MA liquor ID, passport or military ID, which indicates the patron to be at least 21 years of age. (MA ID cards, duplicate licenses, expired licenses, damaged licenses and drivers licenses which do not have photos will not be accepted.) Out of state licenses are acceptable only if it is an official government issued ID. Patrons between the ages of 25-30 who provide an out-of-state drivers license may be required to produce a second form of identification (e.g., credit card). Any patron in the possession of alcoholic beverages on premises may be requested to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from these premises. Any patron in the possession of alcoholic beverages not obtained on the premises will be subject to eviction. We retain the right to refuse any ID, and to refuse/cease service to any patron at any time. Our policies are in place for your protection, as well as ours.
Prescription Drug Policy
We are a drug free zone; however if you or someone in your party requires to carry a prescription drug with them we will allow under these circumstances. All drugs must be in the original prescription drug container, the name on the container MUST match the ID of the person carrying it. No pill organizers, or alternative pill cases will be allowed. If your item contains needles, or is for emergencies i.e. Epi Pen, this will be made known to the manager on duty. This is not meant to embarrass anyone but simply to provide knowledge to our staff in case of emergency.
Banned Items Policy
PLEASE NOTE: All Patrons Entering This Establishment Are Subject To Search
Professional cameras, & recorders are not permitted inside the venue unless you have permission from the tour manager for the band performing day of show.
Non-professional cameras ARE allowed inside the club (i.e. Instamatic cameras and cameras without detachable lenses) unless artist prohibits. All types of recorders are NOT allowed inside the club unless allowed by the performing artist.
No Backpacks / (Anything larger than a handheld size purse) no shopping bags, etc….
No outside food and beverage allowed into venue *unless for medical reasons
No Weapons (this includes small pocket knives, utility knives & razor blades)
No Large Climbing Clips
No Large/Long Chains
No Large Belt Buckles or Bullet Belts
No Flashlights or Laser Pointers
No Masks (Bandanas may not be worn over your face)
No Drugs or Paraphernalia (Prescription Drugs will not be allowed into the venue unless they are in a prescription bottle. The ID of the person holding the prescription must match the name on the bottle. Please refer to our Prescription drug policy.)
The Vault Music Hall at Greasy Luck FAQs
Where can I purchase tickets in advance?
The Vault Music Hall at Greasy Luck Concerts – Feel free to check our website or Facebook events page for tickets to upcoming shows. Tickets are available at www.vaultnb.com. For ticketing questions please contact us at 774-425-4600 or by emailing email@example.com.
I’m having trouble purchasing tickets/I didn’t receive a confirmation after purchasing?
Please contact us at 774-425-4600 or firstname.lastname@example.org
My child is under the age of 21, may they come to the show?
We are traditionally a 21+ venue unless it is otherwise clearly noted on our event listing. Some Vault Music Hall at Greasy Luck shows that end by 9pm are all ages & 18+. Please keep in mind that young children must be accompanied by a legal guardian.
Does the venue have parking?
Our venue is located Downtown. There is street parking (no meter payment required after 5pm on week days or all day/night on weekends and holidays). There is also a parking garage on Elm Street as well as private lots (though parking is at own risk if there’s “no parking” signs posted).
What time do the shows normally end?
The Vault Music Hall at Greasy Luck Shows – Every concert ends at a different time. Set times and Ending times are not established until the day of the event once all of the bands have arrived. Our Friday & Saturday evening concerts will usually go no later than 11:30pm so we can prepare the venue for our nightclub events.
Nightclub Events – All events end no later than 2am, as per the Massachusetts law.
Do you serve alcohol?
Yes, we do in fact serve alcohol. Please see our policy page for acceptable forms of identification.
I lost my _______ how do I contact the venue in order to claim my lost item?
If you have lost an item, feel free to call us Monday – Friday 11am – 4pm at 774-425-4600 in order to see if your item was found. We do our best to keep log of any items turned into Lost & Found. We are a nightclub/music venue therefore we do not keep normal business hours. Please keep that in mind when calling, the best time to pick up your items will be when arranged directly with a staff member from Greasy Luck or when the doors open to a show. Showing up at the venue will not increase your chance of having the item returned. Our venue is cleaned after every single show, therefore you will not be permitted to search the venue. We are not responsible for any items brought into our venue that might be lost or stolen.
I am in need of ADA/Handicap seating what do I do?
Although our venue is not traditionally set up with a designated ADA area, we do our best to accommodate all guests. Please call the venue at 774-425-4600 at least 2 days before the requested event to arrange seating. We will be happy to assist you.